Product Availability

Occasionally, we may take your order and consequently discover that the item is not available for shipping (i.e., it is backordered, sold out, damaged or defective). In such cases, we will notify you via email of the status and do our utmost to fulfill the order as soon as possible. You will also have the option to cancel the order.

Product availability is subject to change without notice. We do our best to correct errors when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

Canceling an Order

Unfortunately, orders cannot be canceled once you have completed the checkout process. Due to our commitment to processing your order quickly, once the checkout process is completed, we immediately notify our warehouse and manufacturers to prepare your order for shipment. We apologize for any inconvenience that this may cause you.

Prices and Tax

All prices are subject to change without notice. We currently do not have a price-matching policy. Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailer. Items purchased and shipped to addresses in New York State are subject to applicable sales tax.

Product Descriptions and Images

We endeavor to provide accurate and complete descriptions and representations of our products, including our dog clothes, dog collars, dog carriers, dog beds and other pet related items. However, Butter Dogs does not warrant that product descriptions, photos or other content of this site is accurate, complete, reliable, current, or error-free. This site may contain typographical errors or inaccuracies and may not be complete or current. Color variations may occur due to monitor settings or descriptions may be incomplete due to human error. We do our best to correct errors when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and Butter Dogs reserves the right to cancel or refuse any order placed based on incorrect pricing or availability information.

Sizing

We strive to provide accurate sizing information for all our products. Due to differences in manufacturer's sizing and product specifications, we highly recommend you measure your pet precisely to ensure an accurate fit. It is not reliable to purchase our items based on your pet's breed or weight. All our dog clothes, dog collars, dog carriers, dog beds, and other pet products are sized in inches. Please see our Size Chart for more information.


Exchange and Return Policy

We want you to be satisfied with your purchase. If you would like to return or exchange an item, ship it back to us in its original and unused condition within 20 days of receiving it for an exchange, store credit or refund (less a restocking fee). Please note that shipping fees are non-refundable.

Ship the original and unused item, along with a copy of your email receipt or packing slip to the address below. We are not responsible for items returned to any other address.

Butter Dogs
Attn: Returns & Exchanges
30 Gansevoort Street
New York, NY 10014

Send us an email at help@butterdogs.com or indicate in your package if you would like:

* to exchange your item, including item name, size, color and any other option
* to have a store credit issued to you for the full purchase price
* or to have your credit card reimbursed for the purchase price, less a restocking fee

For your protection, we recommend you use FedEx, UPS, the US Postal Service or any other delivery service with delivery and tracking capabilities. The customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We are not responsible for lost or misdirected returns. We cannot accept returns COD. Items received after 20 days will not be accepted for exchange or return and will be shipped back to the customer at their cost.

For exchanges, please do not place a new order through our web site. If you place a new order, your returned item will be treated as a return and may be subject to a restocking fee. If you send the item back to us and note which item you would like in exchange, you will receive complimentary shipping for the exchange and will not be charged a restocking fee.

To qualify for a refund, all items must be returned in its original condition, including the original packaging, containers, documentation, warranty cards, manuals, and/or accessories. Please do not mark or deface original manufacturer packaging in any manner. When returning or exchanging an item with Velcro, please close the Velcro because it can pull on the fabric if stuck. If the item is damaged because the Velcro pulled on the fabric, we will not be able to accept the item for return or exchange. We will not accept returns if the item and its packaging is not in its original condition and will return such items to you at your cost. If you reject that return shipment, Butter Dogs reserves the right to liquidate the inventory and withhold credit.

We encourage you to measure your pet as accurately as possible. We cannot honor exchanges or returns for any merchandise that has been used, or is not in its original new condition.

We work hard to process returns as quickly as possible. Please allow 10 to 14 days after we receive the items before receiving your credit or exchange.

At Butter Dogss, we strive to provide great customer service. We wish we could accept all exchanges and returns without any questions or limitations, but that is just not possible. Thank you for honoring these exchange and return policies, so that we can continue to provide you a large selection of quality products.

Sale items are final and cannot be returned or exchanged

Restocking Fees

We allow one complimentary exchange per item. After the first exchange, each exchange (or return) will incur a restocking fee of $8 or 10% of the item's value, whichever is greater.

If you return an item and would like a refund to your original form of payment, we will refund your credit card for the purchase price less a restocking fee of $8 or 10% of the item's value, whichever is greater.

If you wish to receive store credit, no restocking fee will apply.